# Support

Cx Assistant help · platform: mobile · module: support · updated 2026-09-19
Canonical: https://cx-assistant.com/en/help/mobile/support

## How to submit a support ticket

To contact support from the app:
1. Open the drawer (hamburger icon or swipe right from the left edge) and tap your profile card at the bottom.
2. Tap the Support row.
3. Pick a reason: Subscription, Technical, Account, Feature request, or Other.
4. Describe your problem or request in the details field.
5. Submit.

You receive a ticket id with a copy-to-clipboard button — keep it to reference your request in any follow-up.

## Where to find Support in the app

Support lives inside your profile: open the drawer, tap your profile card (avatar, name, and email at the bottom of the drawer), then tap the Support row.

Support is account-level — you don't need a project or any special permission to use it.

## Other ways to reach support — email and web

Besides the in-app ticket form, the Support screen links to:
- The web support centre, for browsing help and managing requests from a browser.
- Email: support@cx-assistant.com.

Use whichever channel suits you; the in-app form is the quickest from your phone, and quoting your ticket id in emails helps the team find your case.

## Where to find the Terms and Privacy Policy

The legal documents are available inside your profile: open the drawer, tap your profile card at the bottom, and find the Privacy & Legal section with Terms of Service and Privacy Policy rows. Each opens the full document in an in-app viewer.