Support

How to submit a support ticket

To contact support from the app:

1. Open the drawer (hamburger icon or swipe right from the left edge) and tap your profile card at the bottom.
2. Tap the Support row.
3. Pick a reason: Subscription, Technical, Account, Feature request, or Other.
4. Describe your problem or request in the details field.
5. Submit.

You receive a ticket id with a copy-to-clipboard button — keep it to reference your request in any follow-up.

Where to find Support in the app

Support lives inside your profile: open the drawer, tap your profile card (avatar, name, and email at the bottom of the drawer), then tap the Support row.

Support is account-level — you don't need a project or any special permission to use it.

Other ways to reach support — email and web

Besides the in-app ticket form, the Support screen links to:

• The web support centre, for browsing help and managing requests from a browser.
• Email: support@cx-assistant.com.

Use whichever channel suits you; the in-app form is the quickest from your phone, and quoting your ticket id in emails helps the team find your case.

Where to find the Terms and Privacy Policy

The legal documents are available inside your profile: open the drawer, tap your profile card at the bottom, and find the Privacy & Legal section with Terms of Service and Privacy Policy rows. Each opens the full document in an in-app viewer.